EXCHANGE, RETURNS, REPLACEMENT & SHIPPING

EXCHANGE POLICY:

We don’t offer exchanges right now. You can return your item to us for a refund via the return policy below, and then place a new order to get the new item of your choice.

 

RETURN POLICY:

We want you to be happy with your CraftyPress purchase! We are dedicated to providing you with the best quality and customer support from the time of purchase to the time that you receive your order!

We will work together with you on any issues or concerns that you may have with your order. There are some items that we simply cannot refund or exchange as they are outside of our policy and you can find those below.

We will not process returns, cancellations, refunds, or exchanges for the following:

  • Custom Products -- meaning any user-created product that cannot be restocked.
  • Any Mystery Product. All Mystery Sales Are Final. 
  • “White marks” on our all over print products.
  • Products that have been worn, emit an odor, and/or are not in their original condition.
  • Any Face Masks. This is due to the Nature of these products and health /safety concerns surrounding these products. 
  • Orders which have been delivered for longer than a 30-day period.
  • Finalized / Sale Items
  • Products Not Purchased on CraftyPress.com

Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear or Gift Cards

There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error. Please email us at hello@craftypress.com and our Customer Service team would be happy to assist you with any questions that you have.

    Received a faulty item? We're sorry to hear that, please contact us at hello@craftypress.com with further details of the issue within 30 days of receiving your order. One of our customer care agents will be more than happy to look into this for you.

    Please Note All Event Sales Are Final.

     

    Hassle-Free Returns:

    Please follow the process below for returning your parcel to us.

    • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
    • Include the original order # so that we can easily process your return.
    • Send All Returns to:
    CraftyPress | Attn: Returns
    3450 3rd St, Unit 3B
    San Francisco, CA 94124, USA
    • Don't forget to pay for the return postage. ;) 

    Refunds / Processing / Partial Bundle Returns / Restocking Fees

    Refunds will be processed within approximately up to 15 business days (excluding weekends and bank holidays) after we receive your return.

    Shipping charges / Costs will NOT be refunded for returned merchandise.

    We will not provide return shipping charges/costs/labels for any returned item no matter the reason. For damaged items please see our replacement policy below.

    On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card for the amount that you paid for that item minus a Restocking Fee of 20%. The funds should appear on your bank statement within 3-7 working days (how long depends on your card issuer / financial institution ).

    If you paid for your order with a gift voucher or store credit, this will be credited back to your Daftboy account minus any Restocking Fees.

    All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging.  We reserve the right to reduce the refund amount for any clearly used or damaged returned products. 
    * Restocking Fees are 20% of the total of the product returned at the purchase price. 

    Refunds will not be given if they do not comply with our returns policy.

    Tracking your return:

    We will send you an email when we have processed your refund or if we have an issue processing your refund. Kindly note that it can take 3-7 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

     

    REPLACEMENT POLICY:

    We want you to be happy with your Daftboy purchase! And we know things can happen. Hence we offer a Replacement Policy on products that were accidentally shipped or arrive faulty:

    • One (1) replacement product is allowed per product purchased.
    • Custom Orders Are Exempt From This Policy.
    • Requests for Replacements must be made within 30 days of purchase date and shipped back to us and post marked within 30 days of the delivery date. 
    • The faulty products will be replaced with the same product design as initially purchased.
    • The replacement products will be sent to the address of the original order
    • Customers will be responsible for the return shipping costs of the replaced item(s). 
    • [For International orders] Customers will be responsible for shipping costs for both returns and reshipment of the replaced item(s).
    • Up to five (5) total replacements will be issued per customer per calendar year.

    To replace an item in your order, email: hello@craftypress.com

    1.) Visual Proof Of Any Fault Including:
    • Photos of the damaged / faulty product
      • Photo(s) of the entire product.
      • Photo(s) demonstrating the fault if the product.
    • Or a Video Demonstrating the Fault. (Preferred for electronic devices.) 
    2.) Order Number
    3.) A brief description of what happened or why the product is faulty.
    If you would rather have a refund for a Faulty Product instead of a replacement you would be responsible for any return shipping cost and would need to follow our normal Return Policy as seen above. 
    We will individually assess every situation for any faulty product and work one on one to deterring the best solution.  We are unable to help with a claim under our replacement policy unless all 3 required items are provided in your email as stated above. Additionally This Policy only covers products that arrive faulty or damaged.

    SHIPPING POLICY: 

    How Much Is Shipping?

    Our shipping costs are variable based on weight and destination.  If you would like to ship parts of your order to multiple addresses you will need to pay for any additional shipping. E-mail us at hello@craftypress.com for details.

    When Will My Order Ship?

    We always strive to get your shipment out and processed ASAP! But there are times, due to high demand of some products, that we can allow for the pre-order of some item to ship when it becomes available.

    Your estimated pre-order ship date is provide during the check out process and is also provided on you Order Status page that you can also find in Your Account. Your order will be shipped on or before this estimated timeline via the shipping method you choose during the checkout process.

    Packages may take 2-3 full business days to be processed before shipping. Our warehouses are closed on weekends and all Major holidays and this will add at least 2-3 business days to any quoted shipping times.  

    We do offer sugested shipping times during the checkout process, however, shipping times may take longer than expected depending on the shipping carrier, and world events that are out of our control. 

    If you have any question about this please E-mail us at hello@craftypress.com for more details.

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